Shipping & Refund Policy

Shipping & Refund Policy

Last updated: 31st May 2026

Thank you for shopping with us. We are committed to providing a smooth shopping experience and ensuring that your orders are delivered safely and on time.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders are not processed, shipped, or delivered on Sundays or public holidays.
  • During peak seasons, sales, or promotional periods, processing times may be slightly longer.

Delivery Timeline

  • We aim to deliver all orders within 10 business days from the date of order confirmation.
  • Delivery times may vary depending on your location and unforeseen circumstances such as weather conditions, courier delays, or other factors beyond our control.
  • Once your order is shipped, tracking details (if available) will be shared with you via email.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Incorrect Shipping Information

  • Customers are responsible for providing accurate shipping information. We are not responsible for delays or delivery failures caused by incorrect or incomplete addresses.

Refund & Return Policy

We want you to be satisfied with your purchase. If you experience any issues with your order, please contact us and we will do our best to resolve them.

Eligibility for Refunds

Refund requests may be considered in the following situations:

  • You received a damaged product.
  • You received an incorrect product.
  • The product has a manufacturing defect.
  • The product was lost in transit and not delivered.

To be eligible for a refund, the issue must be reported within 7 days of receiving the order.

How to Request a Refund

To request a refund, please send an email to shopnoxaraa@gmail.com with the following details:

  • Order number
  • Full name
  • Description of the issue
  • Clear photos or videos showing the problem (if applicable)

Our team will review your request and respond within 3–5 business days.

Refund Approval

If your refund request is approved:

  • The refund will be processed to the original payment method used during purchase.
  • Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.

Non-Refundable Situations

Refunds will not be provided for:

  • Incorrect size selection by the customer (unless the product received differs from what was ordered).
  • Minor variations in color due to screen/display settings.
  • Damage caused by misuse, improper handling, or normal wear and tear.
  • Requests made after the eligible refund period.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact us at:

Email: shopnoxaraa@gmail.com

We are committed to addressing customer concerns fairly and promptly.